In this post, we talked about how once can leverage machine learning models to extract information from textual data, which can be used in making decisions at a business level, such as direction of the business or even investment strategies. Then we implemented sentiment analysis […]

This can cause considerable problems for smaller businesses that might not have a big enough budget to wait a few weeks or months to downgrade their subscription plan. Finding the best Intercom alternative really depends on what your company prioritizes from its customer service platform. […]

To ensure that the metric accurately reflects FRC, it is also important to follow up with customers a few days after processing their issue to confirm that their issue was resolved. Cloud-native is a broadly used term describing applications optimized for cloud environments and the […]