Zendesk Alternative for Customer Support

what are the differences between intercom and zendesk

This can cause considerable problems for smaller businesses that might not have a big enough budget to wait a few weeks or months to downgrade their subscription plan. Finding the best Intercom alternative really depends on what your company prioritizes from its customer service platform. Best Intercom alternative for small teams searching for a solid customer service tool. LiveChat is for those looking for a more direct help desk software without all the bells and whistles. It is made to support customers without a complicated setup or time-consuming app modifications. Twilio is one of the most data-based Intercom alternatives on the list.

what are the differences between intercom and zendesk

Hubspot has many competitors as it’s one of the leading CRM software in the world. However, if we look at Service Hub only, it’s common to think about Zendesk, Intercom, Freshdesk or Crisp. When integrating data, you can fill some Intercom fields that don’t have corresponding Zendesk fields (or vice versa) with constant values. You can use lookup mapping to map target columns to values, gotten from other target objects depending on source data. Skyvia’s import supports all DML operations, including UPDATE and DELETE. This allows using import to perform mass update operations or mass deleting data, matching some condition.

Customer Outreach and Engagement That Doesn’t Come at a Premium

Once you add them all to the picture, their existing plans can turn out to be quite expensive. Zendesk also offers proactive chat functionality to its user base. It enables them to engage with visitors who are genuinely interested in their services. You get to engage with them further and get to know more about their expectations. This becomes the perfect opportunity to personalize the experience, offer assistance to prospects as per their needs, and convert them into customers.


While Intercom does not offer free trials, they do offer demo versions of each plan. Administrator reports allow managers to observe real-time CSAT scores, conversation volume, first response time, and time to close. Below, we’ve compared the usability of Zendesk’s and Intercom’s agent dashboards and administrator controls. Send surveys at key metadialog.com points throughout the customer buying cycle, utilizing multiple types of question formats. Surveys turn customer insights into action, with triggers and campaign response adjustments depending on customer responses. Zendesk Sales Engagement Tools (Reach) uses a credit system to help you find new leads or add information to existing leads.

– Social media integration

However, you should know that just like Zendesk, the free alternatives limit your features and functionality until you pay for a premium account. Tidio also offers multi-channel support, integrating with Facebook, Instagram, and various third-party platforms like Shopify, WooCommerce, BigCommerce, and Squarespace. Just as feature-rich as Zendesk, Freshdesk comes in at a much lower price point than Zendesk — Freshdesk even has a free plan — making it a more affordable option for small businesses. Leave your email below and a member of our team will personally get in touch to show you how Fullview can help you solve support tickets in half the time. Polytomic is another integration that allows you to sync data from a variety of sources.

  • What makes Tidio a great choice is its ease of setup, user-friendly interface, and a visual chatbot editor that comes with premade templates for creating automations and triggers.
  • Though some complained that it’s not easy to check the tickets using the apps.
  • Our goal is to be objective,

    simple and your first stop when researching for a new service to help you grow your business.

  • If you need more features and sessions, you can upgrade to the pro plan, which starts at just $39 per month.
  • In fact, most companies have this system up and running within just a few hours, and many users have the program mastered within one week.
  • Zendesk for Service and Zendesk for Sales are sold as two separate solutions, each with three pricing plans, or tiers.

You can use HubSpot Service Hub on its own or combine it with other software solutions from HubSpot. ClickDesk also offers a mobile app for its powerful live chat tool. This functionality is super flexible and supports quality customer interactions.

Alternatives & Competitors to Zendesk

It offers a wide range of features and integrations, including email, live chat, social media, knowledge base, and call center support. The platform is easy to set up and provides an intuitive interface that guides users through the process. With a free trial available, LiveAgent allows users to experience its benefits without any setup fee, credit card requirement, or long-term commitment.

what are the differences between intercom and zendesk

Because all of the customer support software on the market come to the fore with its different features. A more affordable alternative to Zendesk, Freshdesk support combines all the tools for marketing and sales teams. We hope this help desk comparison blog will help you make the best decision for your customer service team.

Salesforce Service Cloud

In addition, Intercom offers omnichannel inbox, robust reporting, and automated workflows. One study found that 67% of customers prefer calling an agent to help solve their query. Some help desk software provides call center tools as one of customer communication channels. The bot feeds customers and employees the relevant articles upon making a query. The main difference is its connectivity with the Intercom Team Inbox.

What integrates with Zendesk?

  • Google Sheets. Google, Spreadsheets. Webhooks by Zapier. Developer Tools, Zapier. Slack. Team Chat.
  • Filter by Zapier. Developer Tools, Zapier. Formatter by Zapier. Documents, Zapier. Asana. Project Management.
  • Typeform. Forms & Surveys. Paths by Zapier. Developer Tools, Zapier. HubSpot. Marketing Automation.

Just like Intercom, Zendesk’s customer service is quite disappointing. The only relief is that they do reach out to customers, but it gets too late. In terms of customer service, Zendesk fails to deliver an exceptional experience. This can be a bummer for many as they can always stumble upon an issue. One of the most significant downsides of Intercom is its customer support. Existing customers have complained consistently about how they aren’t available at the right time to offer support to customers.

What are some alternatives?

Intercom is the new guy on the block when it comes to help desk ticketing systems. This means the company is still working out some kinks and operating with limited capabilities. If a customer starts an interaction by talking to a chatbot and can’t find a solution, our chatbot can open a ticket and intelligently route it to the most qualified agent.

what are the differences between intercom and zendesk

Their agent was always trying to convert me into a lead along the way, but heck, that’s a side effect of our job. I found that if I wanted to work most productively I’d need to have all four main Zendesk products opened in different browser tabs as there is no option of having all of them within a single dashboard. If you thought Zendesk’s pricing was confusing, let me introduce you to Intercom’s pricing.

Does Zendesk integrate with Intercom?

The Zendesk Support app gives you access to live Intercom customer data in Zendesk, and lets you create new tickets in Zendesk directly from Intercom conversations.

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